AutomateLab

SaaS webhooks / Support

Freshdesk webhook events.

18 events emitted by Freshdesk in the team-ops webhook catalog. Each event below carries the canonical event name, payload schema (field names and types only), auth method, signature header, retry policy, and a link back to Freshdesk's docs.

Auth mix: 18 none · Source extraction: 2026-10-12

All 18 events

Direct anchors. Each event header links to its own URL.

contact.created

A new contact record is created in Freshdesk.

extraction: llm assisted (confidence 0.80)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

contact object required
The created contact.
id integer required
name string
email string | null
phone string | null
company_id integer | null
created_at string
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

contact.updated

A contact's information is updated.

extraction: llm assisted (confidence 0.75)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

contact object required
The updated contact.
id integer required
name string
email string | null
updated_at string
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.assigned

A ticket is assigned to an agent or reassigned from one agent to another.

extraction: llm assisted (confidence 0.90)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.closed

A ticket is moved to closed state.

extraction: llm assisted (confidence 0.90)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.created

A new support ticket is created via email, web portal, phone, or API.

extraction: llm assisted (confidence 0.90)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.deleted

A ticket is deleted (moved to trash).

extraction: llm assisted (confidence 0.80)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.due_date_updated

The resolution due date on a ticket is changed.

extraction: llm assisted (confidence 0.85)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.group_assigned

A ticket is assigned to or moved between support groups.

extraction: llm assisted (confidence 0.85)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.note_added

An internal note is added to a ticket by an agent.

extraction: llm assisted (confidence 0.85)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
reply object
The reply or note that was added.
id integer
body string
HTML body of the reply.
body_text string
Plain text version of the body.
created_at string
from_email string | null
user_id integer | null
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.priority_updated

A ticket's priority level is changed.

extraction: llm assisted (confidence 0.90)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.reopened

A previously resolved or closed ticket is reopened.

extraction: llm assisted (confidence 0.85)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.reply_sent

An agent sends a reply to the ticket requester.

extraction: llm assisted (confidence 0.85)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
reply object
The reply or note that was added.
id integer
body string
HTML body of the reply.
body_text string
Plain text version of the body.
created_at string
from_email string | null
user_id integer | null
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.requester_replied

The ticket requester (customer) sends a reply.

extraction: llm assisted (confidence 0.85)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
reply object
The reply or note that was added.
id integer
body string
HTML body of the reply.
body_text string
Plain text version of the body.
created_at string
from_email string | null
user_id integer | null
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.resolved

A ticket is marked as resolved.

extraction: llm assisted (confidence 0.90)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.status_updated

A ticket's status changes (e.g. from open to pending, resolved, or closed).

extraction: llm assisted (confidence 0.90)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.tag_added

A tag is added to a ticket.

extraction: llm assisted (confidence 0.85)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.tag_removed

A tag is removed from a ticket.

extraction: llm assisted (confidence 0.85)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

ticket.type_updated

A ticket's type classification is changed.

extraction: llm assisted (confidence 0.85)

Auth

Auth method
none
Signature detail
Freshdesk webhooks do not include a request signature by default. Authentication relies on IP allowlisting or a custom token in the URL.

Delivery

Guarantees
at-least-once
Backoff
Freshdesk retries failed webhook deliveries.

Payload schema (field names + types only)

ticket object required
The ticket that triggered the event.
id integer required
Ticket ID.
subject string required
Ticket subject.
description string | null
HTML description of the ticket.
status integer required
Status code (2=open, 3=pending, 4=resolved, 5=closed).
priority integer
Priority code (1=low, 2=medium, 3=high, 4=urgent).
type string | null
Ticket type (Question, Incident, Problem, Feature Request, etc.).
source integer
Source channel (1=email, 2=portal, 3=phone, etc.).
requester_id integer
ID of the contact who submitted the ticket.
responder_id integer | null
ID of the assigned agent.
group_id integer | null
ID of the assigned group.
due_by string | null
Resolution due date.
fr_due_by string | null
First response due date.
created_at string
updated_at string
tags array
custom_fields object
Custom field values for this ticket.
Notes: Freshdesk webhooks are configured via automation rules rather than a webhook subscription API. Events are trigger conditions; payload shape depends on which rule fires.

Vendor docs

Use this data programmatically

The full catalog ships as a HuggingFace dataset under CC-BY-4.0. Load it with the datasets library, filter by vendor, and you have every Freshdesk event in a Parquet table ready for code-generation, schema validation, or routing. 

from datasets import load_dataset
ds = load_dataset("automatelab/saas-webhook-catalog")
events = ds["train"].filter(lambda r: r["vendor"] == "freshdesk")

Open the dataset on HuggingFace Source on GitHub

Other vendors in the catalog

Back to the index for all 30 vendors.

Snapshot provenance

This snapshot was regenerated from static extractors on 2026-10-12. Generation is separate from vendor verification. Unknown source checks remain null; check the vendor documentation before implementing an event.